Cancellations and Refunds:

​

Cancellations:

Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund. Reservations must be cancelled by phone during office hours at (315) 365-3000.

 

Office Hours (Eastern Standard Time):

Monday-Wednesday: 10am-6pm 

Thursday-Friday: 10am-8pm 

Saturday: 9am-8pm 

Sundays: 9am-5pm 

​​​

Refunds:

Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions. 

​

Our Refund Policy For RV/Tent Sites:

• 15 days or more prior to your scheduled arrival - 100% Refund

• 8-14 days prior to your scheduled arrival - 50% Refund.

• 0-7 days prior to your scheduled arrival - No Refund.

​

Our Refund Policy For Cottages/Cabins::

• 15 days or more prior to your scheduled arrival - 100% Refund.

• 0-14 days prior to your scheduled arrival - No Refund.

 

Refunds will not be given for:

• No shows.

• Early departures.

• Holiday weekends.

• Inclement weather.

• If you are asked to leave the campground.

​